When it comes to recording the interaction you have with your customers over the phone, for quality monitoring, incident analysis, real time incident management support and legal compliance, you need a solution you can rely on, all year round, 24 hours a day.
Whether you opt to record at a network level with our Network Call Recording Solution or you opt for an on premise solution, we are experts at delivering call recording solutions not matter your requirement.
When you use a SynegyBox Recorder you can be sure your calls are reliably recorded, stored and are instantly retrievable, in line with your organisation’s specific requirements, supported by our expertise in interaction analysis for optimised performance across every aspect of your business or service.
In addition, all SynergyBox Recorders are scaleable, which means there is no limit to the number of channels they can record, from 10 lines to 1000’s, regardless of the type of telephone system you have. Just take a look at the benefits:
- Easy to use products designed for users with a range of technical experience
- Calls can be accessed and replayed direct from your PC
- Calls can be sent via email or stored discretely if required
- ‘Record on demand’ functionality means a call on any extension can be recorded at the touch of a button
- Browser based administration enables your SynergyBox Recorder to be available on your network
Our online call recording solution provides instant access to call record data that can be left online or downloaded for local storage, this solution does not require any capital investment and is a quick and easy way to begin call recording.