Synergy Telecoms

Synergy Telecoms Rolls out direct control inbound call platform

Written by Administrator
Wednesday, 13 January 2010
Jan 2010 In conjunction with our inbound network partners we are pleased to announce first stage roll out of our new direct control inbound call platform. From early February we will commence moving all our existing 0800 and other NGN numbers into this platform. Our clients will have the option to allow us to directly manage number terminations or take control themselves and change termination as and when required. In addition full inbound call stats, access to call recording information, call queues; etc will be available if that option is part of your package. Ben Biggin Sales Manager said “This month sees the culmination of 12 months hard work by our team and also our network partners to deliver this incredibly sophisticated solution to our clients. We are now in a position to deliver instant re-termination of numbers and build sophisticated call management solutions for our clients. Almost all of our “nice to have” features have been built without question; our team are looking forward to moving existing numbers into the platform. In addition we are keen to talk to anyone with an existing NGN as not only are our rates superb when compared with many of our competitors but the control that we now have over what happens to call gives us a huge head start.” For more information please don’t hesitate to call 0800 0269966
Last Updated ( Monday, 18 January 2010 )

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James Page Ingham Underwriting - Inbound Call Solution

We had a requirement to provide our clients with a single national presence number but also insure that our clients got to speak to the right team as quickly as possible. Our existing telephone equipment although working find simply couldn’t provide the level of flexibility required. After to speaking to the team at Synergy I was certain we had found a group of people that firstly were prepared to understand our needs and then more importantly come up with a solution that was both cost effective and flexible enough to change as our business continued to develop.

Taking a 0845 number allowed us to project a national presence to our clients and in conjunction with Synergy’s Geographic Divert service we were able to deliver clients calls to the relevant team rather than having misdirected calls having to be transferred. Synergy Telecoms innovative approach to our problem when much of the competition were advocating a large capital expenditure and, their commitment to delivering to a very tight deadline means that I have no hesitation in recommending them to colleagues and associates. I look forward to dealing with them into the future and consider all of the team at Synergy Telecoms trusted advisors within the data communications arena.

James Page IT Manager, Ingham Underwriting