Synergy Telecoms

Call Recording

Written by Administrator
Wednesday, 30 July 2008
When it comes to recording the interaction you have with your customers over the phone, for quality monitoring, incident analysis, real time incident management support and legal compliance, you need a solution you can rely on, all year round, 24 hours a day. When you use a SynegyBox Recorder you can be sure your calls are reliably recorded, stored and are instantly retrievable, in line with your organisation's specific requirements, supported by our expertise in interaction analysis for optimised performance across every aspect of your business or service. In addition, all SynergyBox Recorders are scaleable, which means there is no limit to the number of channels they can record, from 10 lines to 1000's, regardless of the type of telephone system you have. Just take a look at the benefits: Easy to use products designed for users with a range of technical experience Calls can be accessed and replayed direct from your PC Calls can be sent via email or stored discretely if required 'Record on demand' functionality means a call on any extension can be recorded at the touch of a button Browser based administration enables your SynergyBox Recorder to be available on your network The software behind our products was developed by the team behind the Racal Wordnet recorder, an industry byword for quality and reliability, so you can be confident your calls are in safe hands.
Last Updated ( Tuesday, 12 August 2008 )

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Testimonials

Jacksons Commercial and Private Law LLP

We have been delighted with the service received in relation to Synergy Telecoms supply and installation of our new Mitel IP telephone system, which has allowed us in conjunction with there sister company Yarm Computers to place our IT and IP telecom requirements with one provider keeping integration issues to a minimum."

Jonathan Fletcher, IT Partner, Jacksons C&PL LLP